Case Studies

Hybrid Development

Development of a specialized tool for managing and backing up critical operational data as part of a computerized maintenance management solution (CMMS).

We opted for a solution using Microsoft Windows Azure technology, which has the advantage of simplifying access between Bell Canada and its supplier without compromising the security of existing networks.


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CONTEXT
  • Developing a specialized tool for managing and backing up critical operational data as part of a computerized maintenance management solution (CMMS) in the telecommunications sector.

OBJECTIVE

  • To enable an external supplier to share critical files via a secure server. The tool needed to be accessible by Bell Canada and its supplier.

Challenge 1

  • Authorizing access from two separate networks. For Bell Canada, obtaining approval for an external supplier to access an internal application (organizational and security-related obstacles).

Challenge 2

  • Implementing robust, autonomous infrastructure which requires minimal hardware and software maintenance.
  • Rapid development and deployment in order to meet business requirements.

Challenge 3

  • Since it was considered a critical system, it required 24/7 application monitoring and a succession plan.

SOLUTIONS & TECHNOLOGICAL FOCUS

  • We opted for a solution using the Windows Azure Microsoft technologies, which has the advantage of simplifying access between Bell Canada and its supplier, without changing the security of existing networks.

    Due to its critical status, the system had to offer high availability with regard to accessing functions and data.

    Some security precautions were implemented. First, 24/7 monitoring was provided by Emyode’s exclusive Doberman module, ensuring the performance and reliability of the system’s technical and software components. A daily report is sent to managers. Second, the business continuity of Bell Canada is facilitated by the infrastructure and succession plan. The system’s data and status are saved regularly, guaranteeing that our team is able to recover them within the timeframe required by Bell Canada.

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BENEFITS

  • Fast and responsive implementation (agile).
  • Microsoft’s Automatic Updates reduce maintenance-related labour.
  • A portion of the investment costs were transferred to operating expenses (CAPEX vs. OPEX).

 

  • Ease of creating and duplicating temporary environments (for testing, acceptance, training, etc.).
  • Use of the Windows Azure Active Directory (WAAD) enables integration of application authentication with Office 365 accounts.